We use superior grades of lumber to produce a superior product. Our pine is a premium grade, and kiln dried. Our redwood and cedar is hand selected. All of our lumber is strong and durable, giving your play system years of safe use. All of our wood conforms to the national standards established for use in children's play equipment.

Subject to normal use, Creative Playthings warrants to the original purchaser all wooden components, in their respective category, against insect damage and wood rot from the date of original installation. The lumber in Creative Playthings’ Naturaline™ and Special Pine™ sets are both covered by a Lifetime Warranty; the lumber in Basic Pine sets is covered by a 10-year warranty.

All plastic and fabric parts, including rope ladders, trapeze bars, chains and hardware are warranted for 1 year from the date of installation. Labor and installation is warranted for 30 days from the date of installation.

Within a 30-day period Creative Playthings will repair or replace, at our option, defective merchandise free of charge, provided that the defective part is a manufacturer’s defect and not a seasonal check. Creative Playthings requires photographs of the part in question. The respective servicing center must be contacted for authorization for all warranty related service (Outdoor Fun Store Co. 877-386-1700). All returns must be accompanied by a dated proof of purchase.

After the 30-day period contact customer service at: 1-800-598-4997. Creative Playthings will repair or replace, at our option, defective merchandise for a service charge, provided that the defective part is a manufacturer’s defect and not a seasonal check. Creative Playthings requires photographs of the part in question.

It is the customer’s responsibility to perform regular inspections and maintenance to ensure that the product is not prematurely aging. These inspections should include an evaluation of the stained finish, all ropes, chains, hardware and wooden components. A complete listing of replacement parts is available through your Creative Playthings retailer. This Limited Warranty does not cover the labor or cost of labor for replacement of the defective item after 30 days; the cost of freight after the initial 30-day period; any incidental or consequential damages, cosmetic defects that do not affect the structural integrity of the unit; items damaged due to vandalism, acts of God, improper usage, improper installation or other abnormal conditions. Seasonal checks and surface cracks are natural characteristics of all outdoor wooden play equipment, and are not considered defects nor covered under this warranty.

Creative Playthings cannot assume any responsibility for modification to, or accessories added to these products, other than those sold by Creative Playthings, Ltd.

This warranty covers residential installations and is not designed for commercial applications. This warranty gives you specific legal rights which vary from state to state. This warranty excludes all consequential damages. Some states do not allow the limitation or exclusion of consequential damages, so the above limitation may not apply to you.

Special Note: We reserve the right to make changes in material and design without notice.

Seasonal cracks and checks are natural characteristics of wood and are excluded from warranty.

This warranty covers residential installations only and is not designed for commercial applications. This warranty does not cover cost of labor for replacement of any defective part. Outdoor Fun Store installed sets will have items repaired or replaced at their discretion free of charge within a 30 day period, provided that the defective part be returned or pictures provided for inspection. (shipping and travel costs not covered by warranty)

1.) How level does my yard need to be? It is recommended that the area in which your play structure is to be installed be fairly level & free of debris. The fort can be dug into the ground for leveling up to 6". Another option is to use wood leveling blocks. Any leveling that requires more than 0.5 man hours will result in additional charges.

2.) Can a climbing ramp be put on any set? Yes, virtually all sets can have a climbing ramp or rock wall added.

3.) Can a fireman's pole be put on any set? The fireman's pole can be put on virtually any set.

4.) What is the weight limit for the play sets? The platforms on our sets are stronger than most decks on a home, so it will handle several adults. The chains are rated at 800lbs per link holding 250 lbs swinging.

5.) What is the weight limit on the slides? The wave slide has a 250lb weight limit. The newer Mega wave slides have a double wall thickness made to take heavier weight.

6.) What sets can have a wood roof? Williamsburg, Lexington, Norfolk (comes standard), Crescent, Durango, Star (standard), and Comet(standard)

7.) Can we attach a fun ride or zipline to a play system? Due to safety reasons we strongly oppose this. This in effect will void any warranty. We suggest mounting the fun ride between two immobile items such as trees according to installation & safety guidelines provided with this product.

8.) How many years will my children play on the system? Children's interests vary, but we have found with the larger sets with more options, your children will continue to grow into, not out of, your new set. In fact, many parents & grandparents have as much fun as the kids.

9.) Why are the bolts counter sunk? One more safety issue. This prevents any bolts from being exposed to children.

10.) Can a Mega Wave slide be added to any set? All sets with a 5ft deck height can have either the standard 10ft wave or the upgraded 10ft mega wave slide. The 14 ft Mega wave can be put on a 7ft deck height, or used with a "direct connect" option on some sets.

11.) Why do we coat the chain and what is the coating made of? The chain is coated with a marine grade plastisol so it won't come off. The chain is heated at 300 degrees and double dipped in plastisol. The purpose for the coating is to keep little fingers from being pinched and hair from being caught. It also helps keep the chain from getting hot in the summer and cold in the winter.

12.) Why do you use spring clips on the swing hangers? Spring clips make it easier to change out accessories and to adjust the height of the accessories. Also, it provides an added safety feature not allowing swings to come off when swinging.

13.) What is a site visit? A visit to a customers yard to make sure a desired play set will fit. If the customer shows good faith with a deposit on a set there is no charge for site visits within 30 miles. If they do not want to put a deposit on the set we charge $95.00 (additional charge beyond 30 miles may apply). This charge is deducted with Playset Purchase.

14.) Can I design my own set? Yes, or we can design one with you. You can add an extra swing beam, climbing ramp, rock wall, monkey bars, additional slides, or you can link towers together with a clatter bridge (or connecting bridge) to make the most ultimate play set in the neighborhood. We have custom designed, and built sets from $5,000 to over $100,00 for our customers.

15.) Which wood is better, Southern Yellow Pine, Redwood/Cedar or other? Redwood has been used for decades in outdoor furniture, decks, and play sets because it is attractive and naturally rot and insect resistant without the need of additional chemical pressure treating. Redwood tends to shrink, warp, and check or crack less than other woods in their natural state. However, these conditions still occur. Redwood, cedar and cypress are softer woods that will show more wear (nicks and dings) from normal use and from such things as weed whips. These woods also turn gray or even black, fairly rapidly, especially if left unsealed or unstained. Although these woods are naturally rot resistant, they will still rot, especially at ground level much faster than pressure treated pine. This is why most decks made of these softer woods (redwood, cedar, etc) still rely on the strength and durability of pressure treated pine for the in-ground posts and under carriage.

Southern Yellow Pine is much more attractive and durable than White Pine that you see at your typical lumber yard, such as Lowe's or Home Depot. The Southern Yellow Pine we use is pressure treated with an arsenic and chromium free process and also injected into the core of the wood with a water repellent to help resist the elements from the inside out. The wood is then kiln dried to help eliminate further shrinking, warping, checking or cracking, although these conditions can and do still occur.

Redwood, Cedar, Cypress and Southern Yellow Pine are all suitable for play structures. So the choice is yours. We've found that Southern Yellow Pine with pressure treatment is the most popular because of it's durability lower maintenance and ability to be left natural or stained to any color you would like, including redwood & cedar tones.

16.) How difficult is it to install the play system myself? If you decide to tackle the job yourself, step-by-step instructions are included. Having the proper tools, and a bit of patience, the sets go together well and can be a fun family project. (The Warranty does not cover improperly installed play systems).

17.) How long does it take to install my new play system? It varies depending on the size of the set and amount of options. For the average homeowner it's a two day project if you stick with it. If you choose to have us install your set, our experienced installers will have most of the sets installed within one day, ready for your children to play on that same day.

18.) What happens to my play system if I move? The sets add value and can be sold with your home, or dismantled and reset up at your new home (this is a service we can also provide).

19.) Once I order my set, how long does it take before it can be installed? If it is in stock, normally 1-3 weeks. If it needs to be ordered in, then it would normally be 3-5 weeks. (Sometimes we can work miracles).

20.) Can I add or delete items to my play system? Yes, you can add, delete, or exchange items. You even have a variety of colors to choose from. See your sales associate to see what is available.

21.) WIll my children get splinters? Sometimes manufacturers promote "splinter free wood" but have you ever seen a "splinter free tree"? We sand and round the corners on all wood components to reduce splinters to a bare minimum. We do recommend light sanding where needed and periodic stain/sealer if desired to maintain your set as splinter free as possible.

22.) Do I need to put something under and around my play system such as wood chips? It is recommended. Most injuries occur due to falls and a shock absorbing surface is far less likely to cause a serious injury. Surface materials that can be used would include sand, fine (pea) gravel, wood chips, bark or mulch & recycled rubber. We can assist you with any of these products including a variety of recycled rubber surfaces which have been shown to be more trouble free resilient and safe.